Notice #24416

Broadband Interruption

Our wholesale broadband partner has experienced some sort of core network disruption that has caused an interruption to some of our broadband users connectivity

They advise that it appears to be gradually recovering, but do not yet have a root cause. Our apologies for the inconvenience.

Any info we received will be published here.

  • Core Network Functions
    • Layer 3 (SOV)

      Routing in Sovereign House

    • Layer 3 (THE)

      Routing in Telehouse East

    • Layer 3 (THN)

      Routing in Telehouse North

    • Layer 3 (VLT)

      Routing in Volta

    • Layer 2 (SOV)

      Switching in Sovereign House

    • Layer 2 (THE)

      Switching in Telehouse East

    • Layer 2 (THN)

      Switching in Telehouse North

    • Layer 2 (VLT)

      Switching in Volta

  • Connectivity
    • Backhaul Services

      Layer 2 and wavelength services between datacentres on our network

    • Broadband

      All xDSL products - i.e. ADSL, ADSL2, VDSL (FTTC) - basically any sort of broadband delivered over a phone line

    • Leased Lines, EFM & EoFTTC

      Connectivity products typically for larger businesses

  • Hosting
    • Client Area & Billing System
    • CDP Backup Hosts

      Servers that process and store customer backups

    • cPanel Shared & Reseller Hosting
    • Dedicated Servers
    • High Volume Mail

      Dedicated mail relays for customers with larger volumes of email to send

    • Managed Shared Hosting

      Managed and Performance Shared Hosting products

    • Virtual Server Platform (VLT)

      Managed and Unmanaged Virtual Dedicated Servers, and also home to a bunch of LCHost shared hosting products

  • Telephony
    • Netcalibre Switchboard

      Our phone system. If this is down, you won't be able to call us

    • SIP Trunking

      Wholesale SIP trunk services

    • Virtual PBX

      Managed and hosted PBX/Telephone Switchboard services

Previous Incidents
No further notices from the past 7 days.